FAQ – The Mahjong House

FAQ: Shopping

Can I change or cancel my order once it has been placed?

We will do our best to change or cancel your order if you contact us within 12 hours of placing it but cannot guarantee cancellation. Please contact letsplay@themahjonghouse.com with your order number and specific request, and we will let you know if we can accommodate it.

Do you accept returns?

We do. While we hope you love your order from The Mahjong House, we understand there may be a need to return your item(s)! Please visit this page dedicated to our Return & Refund Policy for more details.

Can I place my order by phone?

We do not currently take phone orders, but if you are experiencing issues placing your order online, please contact letsplay@themahjonghouse.com, and we will respond within one working day.

What are my shipping options?

We process orders Monday through Friday, excluding holidays. Please allow 1-2 days for processing. We ship via UPS and offer ground, 2-day and next-day shipping. At this time, we do not offer international shipping. Please visit our Shipping & Returns policy for more details.

I have an issue with my order, what should I do?

Our sincere apologies! Please email us at letsplay@themahjonghouse.com to let us know the issue, and you will hear back from us within one business day with a response and/or resolution.

Which forms of payment do you accept?

We accept all major credit cards including Visa, Mastercard, Discover and American Express. We also accept PayPal, Amazon and Apple Pay.

How can I check the status on my order?

You can check the status of your order via the confirmation email you received. Click the ‘Order Status’ button to see whether your order is processing, has shipped or has been delivered.

FAQ: Collaborations

I’m an influencer—can we collaborate?

We’d love to discuss. Send us your details, including your favorite mahjong tile and your social media handles to letsplay@themahjonghouse.com. Let’s make mahjong the next big thing.

Can I design a custom collection with you?

Possibly! If you’re a brand, artist, or creative genius, we’d love to hear your pitch. Drop us a line at letsplay@themahjonghouse.com, and let’s make mahjong history.